NOC Engineer, Junior NOC Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Monitor alerts, dashboards, service availability, connectivity, and network events.

• Log, update, and document incidents using ITSM or ticketing tools.

• Perform initial validations in case of connectivity failures or degradation.

• Review link status, packet loss, device availability, alarms, tunnels, and basic network events.

• Escalate incidents based on severity, SLA, and defined procedures.

• Assist in the operational monitoring of Cisco Meraki / SD-WAN environments.

• Document troubleshooting efforts, evidence, progress, probable causes, escalations, and ticket closures.

• Coordinate with Senior NOC Engineers, Tier 3 support, vendors, carriers, or suppliers when necessary.

• Follow runbooks, operational procedures, and escalation criteria.

⛳️ Requirements

• 1 to 3 years of experience in NOC, technical Help Desk, network support, telecommunications, IT operations, or managed services.

• Experience in monitoring alerts, dashboards, availability, connectivity, or network events.

• Proficient with ticketing or ITSM tools such as ServiceNow, Jira Service Management, Remedy, Freshservice, or similar.

• Knowledge or practical exposure to Cisco Meraki.

• Basic knowledge or experience in monitoring/troubleshooting SD-WAN.

• Technical foundations in IPv4, IPv6, routing/switching, L2 Transport, wireless, 4G, or connectivity.

• Ability to diagnose, document, track, and escalate incidents.

• Strong communication skills, customer orientation, and attention to detail.

• Fluent in both English and Spanish.

• Availability to work in shifts, including weekends and holidays if applicable.

🏝️ Benefits

• Flexible working hours