This is a fully remote position, open to applicants in Brazil.

• Monitor networks and systems

• Work collaboratively with other support teams (L2/L3) and engineering to address critical incidents

• Conduct initial diagnostics on network or system issues following procedural guides

• Resolve low-complexity incidents (L1), including service restarts and basic connectivity assessments

• Escalate more complex incidents to higher-level analysts (L2/L3)

• Record, update, and track incident tickets and service requests.

• Capability to analyze issues and resolve critical incidents

• Experience with monitoring and observability tools (Zabbix / Grafana)

• Basic knowledge of vCloud environments

• Familiarity with ticketing and ITSM tools

• Currently enrolled in a degree program in Information Technology or a related area.

• Health plan

• Dental plan

• Pharmacy agreements

• Life insurance

• Transportation allowance

• Meal allowance

• Education assistance

• Complimentary internet

• School supplies allowance

• Newborn support allowance

• PPR - Results Participation Program (performance-based bonus)

• Quinquennial award (service recognition every five years)

• Psychological support / counseling

• Childcare subsidy

• Assistance for children with disabilities

• Birthday gift

• Uniforms and equipment

• Partnership benefits

• Discounts on Unifique services

NOC Analyst

People also viewed