Network Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the configuration, installation, maintenance, and upgrades of next-generation firewall devices from Fortinet, Cisco, and Palo Alto.

• Support customer-facing networks and collaborate with senior engineers on network expansion, hardware refresh, and connectivity solutions.

• Implement system and network configurations in accordance with corporate security policies and industry best practices.

• Provide support for SD-WAN, MPLS, wired and wireless Layer 2/Layer 3 connectivity, as well as firewalls, routers, switches, and load balancers.

• Manage Cradlepoint wireless edge devices via Ericsson NetCloud Manager, which includes onboarding, provisioning, configuration groups, firmware upgrades, and licensing tracking.

• Offer break/fix support and change management for Cradlepoint deployments, focusing on LTE/5G troubleshooting, RMAs, and configuration changes.

• Deliver multilayer technical support to customers through Network Operations Center services.

• Evaluate and resolve potentially service-impacting anomalies, escalating issues as necessary.

• Handle complex customer issues while maintaining ownership until resolution.

• Collaborate with customers, vendors, and third-party providers to troubleshoot issues effectively.

• Document issues in the ticketing system and provide timely updates to customers.

• Obtain and maintain relevant technical certifications.

• Adhere to company ethics, values, data-handling procedures, privacy practices, policies, and compliance requirements.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's or University degree in a related field, or equivalent experience of 5+ years in a similar role.

• Proficient in hands-on network troubleshooting using OSI model analysis, debug commands, packet captures, routing, and path analysis.

• Experience in configuring and troubleshooting Cisco ASA/Firepower, Cisco Secure Firewall Management Center, Fortinet FortiGate, Fortinet Access Points, and Fortinet Switches.

• Familiarity with Cisco routers and switches; exposure to Cisco Nexus is preferred.

• Knowledge of Juniper EX/QFX switches, routers, and SRX firewalls.

• Experience with Palo Alto firewalls and Panorama.

• Background in supporting and troubleshooting SD-WAN, particularly FortiGate SD-WAN.

• Experience in configuring, deploying, and troubleshooting Cradlepoint routers and wireless WAN using Ericsson NetCloud Manager, including LTE/5G connectivity.

• Working knowledge and hands-on troubleshooting experience with BGP and OSPF; IS-IS exposure is a plus.

• Familiarity with load balancers; experience with F5 LTM/GTM is preferred.

• Exposure to VMware NSX-V and NSX-T is a plus.

• Understanding of MPLS concepts and troubleshooting.

• Strong troubleshooting experience in Layer 2 and Layer 3.

• Exposure to AWS networking services is a plus, including VPC, Transit Gateway, VPN, Direct Connect, Security Groups, and NACLs.

• Familiarity with Cloudflare services is a plus, including DNS, CDN, WAF, DDoS protection, Zero Trust/Access, and Tunnel.

• Exceptional customer service skills with the ability to articulate technical issues to both technical and non-technical stakeholders.

• Strong analytical and problem-solving abilities, taking ownership of incidents until resolution in a 24/7 operational environment.

• Capability to collaborate across shifts and time zones while sharing knowledge with peers.

• Demonstrated learning agility and adaptability.

• Relevant certifications such as Cisco CCNA/CCNP, Fortinet NSE, Palo Alto PCNSE, or Cradlepoint certifications are preferred but not mandatory.

• Must have legal eligibility to work in the assigned country without visa sponsorship.

• Ability to work for extended periods using a computer, keyboard, mouse, office software, and communication tools.

• Willingness to participate in frequent virtual meetings and communicate clearly, both in writing and verbally.

• Availability for occasional evening, night, weekend, or holiday work.

🏝️ Benefits

• Healthcare Insurance Plan

• Life Insurance

• Paid Vacation & Holidays

• India Pension Scheme