Network Relations Coordinator

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• The Network Relations Coordinator offers both administrative and operational support to the Network Management team.

• Act as a primary point of contact for carriers, employers, payers, and insurance partners.

• Ensure the efficient tracking and resolution of complaints and inquiries.

• Keep accurate records of contacts and maintain calendars.

• Assist the team with outreach and correspondence initiatives.

• Oversee open issues to guarantee timely follow-up and resolution in line with established service level expectations.

• Update and manage the database for carrier, employer, and payer contacts.

• Organize and coordinate both internal and external meetings involving carrier and payer representatives.

• Develop meeting agendas, take notes during meetings, and track action items until completion.

• Collaborate with internal departments to collect information necessary for addressing carrier inquiries.

• Maintain organized filing systems for carrier correspondence, agreements, and contact records.

⛳️ Requirements

• A minimum of 2 years of experience in administrative, coordination, or client services roles; experience in workers' compensation, managed care, or healthcare settings is highly preferred.

• Familiarity with the California workers' compensation system is advantageous.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); familiarity with Monday and/or ZenDesk is preferred.

• Exceptional written and verbal communication skills with a professional, service-oriented attitude.

• Strong organizational abilities with a keen attention to detail and the capacity to manage multiple priorities concurrently.

• Ability to handle sensitive and confidential information with care.

• Experience in preparing business correspondence, reports, and meeting materials.

🏝️ Benefits

• Exceptional work/life balance.

• Comprehensive Medical, Dental, Vision, and Prescription benefits (PPO & HMO).

• 401(K) Plan with Employer Matching.

• License & Tuition Reimbursements.

• Paid Time Off.

• Holiday Pay & Floating Holiday.

• Employee Perks and Discount Programs.

• Supportive environment to foster your growth and success.