Network Performance Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee incoming workflow and assign tasks as needed.

• Educate and assist franchisees and studio teams in optimizing F45 and FS8 processes to enhance their membership growth.

• Collaborate with the education team to promote the F45 and FS8 educational pathway, ensuring franchisees and employees complete relevant courses.

• Work with F45 and FS8 business functions to ensure that objectives, strategies, and operational feasibility at the studio level are aligned.

• Identify compliance issues through an audit program, particularly concerning:

• Brand identity specifications.

• Ordering from approved and/or preferred suppliers.

• The overall condition and cleanliness of the club.

• Workplace Health and Safety Risks.

• Member Safety.

• Performance-related processes.

• Fitness Program Delivery.

• Adherence to F45 and FS8 operational procedures.

• Offer guidance and support to ensure marketing and Brand Standards align with F45 and FS8 guidelines.

• Contribute to the development of F45 and FS8 operational processes and policies where applicable.

• Assist franchisees and studio staff in effectively implementing the member onboarding and induction process.

• Provide guidance and support to franchisees and studio staff regarding timetabling.

• Advise on the successful execution of fitness challenges, including recommended promotional materials and communications, aimed at reducing member attrition.

• Support franchisees in managing a 12-month rolling events planner that aligns with the National Marketing Calendar.

• Guide studios in developing and executing social media and local area marketing strategies.

• Assist studios in analyzing local competitors and identifying strategies to leverage market opportunities.

• Advise on marketing budgets allocated per studio.

• Provide expertise in reviewing and analyzing marketing performance data and assist studios in establishing goals and targets.

• Educate, guide, and support franchisees and studio managers to ensure that member services and administration comply with policies and consumer legislative requirements.

• Offer education, guidance, and support to franchisees and studio managers on Member Growth strategies for their respective business units, including sales, marketing, onboarding, and retention.

• Deliver regular reports and feedback on key performance drivers affecting business outcomes.

• Provide education, guidance, and support to franchisees and studio managers on achieving net profit growth, focusing on:

• Membership yield.

• Membership volume.

• Secondary revenue.

• Controllable cost management (using cost benchmarking tools).

• Mentor and support new studios, franchisees, and staff members during re-sale, opening, and pre-sale activities as required.

• Perform additional duties as assigned by the APAC General Manager.

• Be prepared to work out of hours and travel when necessary.

• Engage in performance management processes.

⛳️ Requirements

• A Bachelor's Degree in business administration, marketing, or a related field is required; a Master's Degree is preferred.

• At least 2 years of relevant prior experience is required.

• Previous experience in operations leadership and/or performance management within boutique fitness franchises is preferred.

• Outstanding leadership and communication skills, with the capability to inspire and motivate teams, are essential.

• Strategic thinking skills with the ability to make data-informed decisions and adapt to evolving market conditions are required.

• Ability to undertake regular travel is a must.

🏝️ Benefits

• FIT House of Brands is dedicated to fostering a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender expression, sexual orientation, genetics, disability, age, or veteran status.