Network Operations Engineer

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Strategize, design, configure, implement, upgrade, and maintain both customer and internal network infrastructure.

• Address network and voice incidents, service requests, and project tasks; identify root causes and restore services.

• Engineer and troubleshoot LAN and WAN connectivity, covering Layers 1–3, inter-VLAN routing, branch-to-branch connectivity, SD-WAN, MPLS, and ISP circuits.

• Implement and manage routing technologies and their integrations.

• Oversee firewall and secure-access solutions.

• Provide support for remote-access VPN solutions and associated identity integrations.

• Configure and troubleshoot DHCP, DNS, NAT/PAT, network access control, 802.1X, MAB, Cisco ISE, Microsoft NPS, Domain Services, Cisco Umbrella, and Azure integrations.

• Assist in wireless and voice environments.

• Monitor network availability and performance utilizing tools such as OpsManager and N-able N-central.

• Coordinate device migrations, infrastructure installations, disaster-recovery failover, new ISP connections, and conduct data-center or site surveys.

• Collaborate with customers, carriers, vendors, QA, Risk Management, Security Operations, server teams, service desk teams, and other CSI departments.

• Maintain detailed ticket notes, diagrams, configuration information, customer records, and implementation documentation.

• Offer technical guidance, training, and escalation support to Network Engineers.

• Investigate emerging technologies and propose infrastructure enhancements.

⛳️ Requirements

• A minimum of three years of extensive experience in network engineering, network operations, managed services, or a relevant technical field.

• Educational background from an accredited university, college, or trade school in information technology, networking, computer science, or a related discipline, or an equivalent combination of relevant training and experience.

• Proven experience in supporting customer-facing network environments and managing infrastructure implementations, migrations, or upgrades.

• Strong troubleshooting and problem-solving abilities across complex, multi-customer network environments.

• Capability to prioritize multiple incidents, requests, changes, and projects while ensuring organization and timely communication with customers.

• Proficient understanding of network security, configuration integrity, access controls, change management, and regulated-industry standards.

• Skill in translating customer-reported issues into technical requirements, recognizing likely root causes, and asking effective diagnostic questions.

• Excellent written and verbal communication skills with customers, technical teams, vendors, relationship managers, and leadership.

• Ability to perform effectively under pressure, take ownership of unfamiliar challenges, utilize available resources thoroughly, and escalate when necessary.

• Must be authorized to work in the United States without requiring visa sponsorship now or in the future.

• Preferred: Relevant certifications such as Cisco CCNA or CCNP, Palo Alto Networks PCNSA or PCNSE, Fortinet certifications, or Microsoft role-based certifications.

• Preferred: Experience in supporting financial institutions, managed-service clients, or other regulated environments.

• Preferred: Hands-on experience with Cisco Meraki, Cisco Secure Client, Cisco ISE, Palo Alto GlobalProtect, Fortinet, Azure networking, and network monitoring or automation tools.

🏝️ Benefits

• Eligibility for incentive awards based on individual and business performance.

• Comprehensive range of benefits.

• Equal Opportunity Employer.

• Recruitment accommodations available for applicants with accessibility needs.