Network Operations Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide support for customer-centric network operations, encompassing technical planning, execution, and project-related discussions with clients.

• Manage daily tickets, which include troubleshooting carrier issues, applying firmware patches, and fine-tuning firewall policies.

• Diagnose and support BGP, MPLS, VPN, Dedicated Internet Access, and SD-WAN environments.

• Execute fault isolation, root cause analysis, performance optimization, and incident resolution.

• Configure and uphold Fortinet, Aruba, and Cisco firewalls, VPNs, and security appliances.

• Conduct comprehensive network assessments and offer recommendations for enhancements.

• Deliver Tier 2/3 support for escalated network and security problems.

• Engage in on-call rotations and perform after-hours maintenance tasks.

• Assist with firewall refreshes, upgrades, and onboarding activities for clients.

• Support project implementations, which include configuration changes, testing, and post-change validation.

• Collaborate with internal teams, external partners, and vendors to ensure smooth service delivery and client satisfaction.

• Contribute to the establishment of repeatable processes, ITSM best practices, continuous improvement initiatives, and operational maturity.

⛳️ Requirements

• 7–10 years of hands-on experience with enterprise networking technologies.

• Proficiency with Fortinet FortiGate, FortiManager, FortiSASE, Aruba LAN and Firewall, Aruba ClearPass, and Cisco network solutions.

• Experience in supporting and troubleshooting SD-WAN environments.

• Strong understanding of network security, access control, routing, and connectivity services in intricate enterprise and multi-site customer settings.

• In-depth knowledge of TCP/IP, BGP, OSPF, VLANs, NAT, and VPN technologies.

• Familiarity with firewall rule management, UTM functionalities, and IPS/IDS.

• Experience with centralized management platforms and logging tools.

• Ability to resolve complex network and security challenges.

• Exceptional communication and documentation capabilities.

• Background in an MSP or multi-tenant environment is highly advantageous.

• Familiarity with additional security platforms such as Cisco ASA, Palo Alto, WatchGuard, Pfsense, or Meraki is a benefit.

• Knowledge of scripting or automation languages such as Python or PowerShell is a bonus.

• Exposure to cloud networking and security concepts across platforms like Azure, AWS, or similar.

• Understanding of business and technology processes within enterprise IT settings.

• Proven ability to manage and resolve technical escalations in customer-facing or enterprise environments.

• Strong grasp of ITSM frameworks such as ITIL and best practices for enterprise operations.

• Demonstrated experience in contributing to process improvements and operational maturity.

• Familiarity with IT infrastructure monitoring systems like LogicMonitor or SolarWinds.

• A university degree or college diploma in Computer Science, Information Systems, or a related field is preferred.

🏝️ Benefits

• Participation in on-call rotation and after-hours maintenance as required.

• Availability for after-hours escalation and change-window tasks.

• Fortinet NSE 4/5/6/7 certifications are highly sought after; equivalent networking or security certifications are also beneficial.