Network Engineer, L2

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide operational support across enterprise networking, security, wireless, and connectivity environments.

• Diagnose and resolve complex network challenges while assisting a varied customer base.

• Engage with a wide array of enterprise technologies, including Fortinet, Aruba, Cisco, Meraki, WAN services, and SD-WAN solutions.

• Collaborate with senior engineers on escalated incidents and initiatives for continuous improvement.

• Create and maintain technical documentation, operational procedures, and knowledge base articles.

• Oversee incidents, service requests, alerts, and standard changes within customer environments.

• Monitor, maintain, and support the enterprise network, wireless, firewall, and security infrastructure.

• Work alongside Escalation and Senior Network Engineers during major incidents, maintenance tasks, and project implementations.

• Contribute to initiatives aimed at continuous improvement, automation opportunities, and operational excellence.

• Share technical expertise with colleagues and assist in the development of junior engineers.

• Promote a collaborative, accountable, and customer-centric engineering culture.

⛳️ Requirements

• Relevant tertiary qualification in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience.

• A minimum of 3 years' experience in Network Support, Managed Services, or Enterprise Network Engineering.

• Experience in supporting enterprise networking, wireless, security, and WAN environments.

• Familiarity with ITIL-based service management environments or possession of ITIL Foundation certification.

• Industry certifications such as Fortinet FCA/FCP, Cisco CCNA, Aruba ACMA, or equivalent are highly valued.

• Proven commitment to ongoing professional development and learning.

• Strong understanding of Fortinet Security Fabric, including FortiGate, FortiManager, FortiAnalyzer, EMS, FortiSwitch, and FortiAP.

• Experience with Aruba, Cisco, and Meraki wireless platforms.

• Solid grasp of routing and switching concepts.

• Comprehensive knowledge of TCP/IP, DNS, DHCP, VLANs, NAT, VPN technologies, and WAN connectivity.

• Understanding of SD-WAN fundamentals.

• Familiarity with network security principles and best practices.

• Experience with ITIL incident, request, and change management processes.

• Strong analytical and troubleshooting abilities.

• Exceptional attention to detail with an emphasis on producing high-quality documentation.

• Effective communication and customer service skills.

• Ability to manage multiple tasks and prioritize competing demands.

• Strong sense of ownership and accountability.

• Collaborative team player who actively shares knowledge and supports peers.

• Awareness of AI-assisted operational tools and emerging networking technologies.

• Exposure to automation, scripting, and process improvement initiatives.

• Understanding of proactive monitoring, observability, and event management.

• Experience in enhancing operational efficiency and continuous service improvement.

• Familiarity with BGP, carrier services, FortiSASE, SD-WAN, Azure networking, Windows Server, Linux administration, network monitoring platforms, or automation tools is highly regarded.

🏝️ Benefits

• Medical insurance from day one for you + spouse (or parents if unmarried).

• Generous OPD coverage from doctor visits to all your medical needs.

• Home office setup allowance to create your ideal workspace.

• Internet allowance to keep you connected.

• Gym & wellness allowance to maintain fitness and balance.

• Regular team events & engagement activities.

• Diji Assist – Mental health & counseling support when needed.

• Reimbursement for industry certifications.

• Open-door culture – your ideas and feedback are always valued.

• Flexible work arrangements – home or office, wherever you perform best.

• Rewards & recognition that genuinely acknowledge your contributions.

• Enjoyable Christmas & financial year-end parties to relax with your loved ones.