Network & Data Center Practice Lead

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Take ownership of the long-term strategy, roadmap, and vision for Network & Data Center services.

• Create scalable service offerings such as NOC, DC Operations, Network Deployment, Smart Hands, Monitoring, SDN, and RAN/Wireless.

• Conduct market and competitive research to remain at the forefront of technology trends including AI Ops, automation, optical, and hyperscale DC frameworks.

• Develop pricing models, delivery frameworks, and cost structures.

• Establish success metrics, SLAs/SLOs, KPIs, and performance standards.

• Collaborate with leadership on P&L management, margin optimization, and growth strategies.

• Identify and assess strategic technology partners, platforms, and tools.

• Serve as the primary subject matter expert (SME) for Networking & Data Center solutions.

• Assist in RFP/RFI/RFQ processes by providing architecture inputs, creating SOW, and estimating LOE.

• Lead customer discovery sessions and technical deep dives.

• Verify proposed solutions for scalability, security, cost efficiency, and operational readiness.

• Work with Sales and Service Delivery Managers to develop account strategies and technical roadmaps.

• Communicate complex solutions to executive stakeholders in clear business language.

• Outline talent profiles, skill matrices, and resource plans to support new service initiatives.

• Create and maintain delivery playbooks, SOPs, runbooks, escalation matrices, and operational workflows.

• Collaborate with delivery leaders to promote operational excellence across all projects.

• Ensure strict compliance with SLA/SLI commitments, MTTR/MTTA targets, and QoS metrics.

• Manage technical escalations; guide teams through root cause analysis (RCA) and service improvement initiatives.

• Advocate for continuous improvement, automation, and tooling enhancements.

• Standardize best practices across global regions including Americas, APAC, and EMEA.

• Participate in quarterly business reviews (QBRs) and monthly operational reviews (MORs) to provide technical oversight and future-state guidance for strategic customers.

⛳️ Requirements

• Over 10 years of experience in designing, deploying, and supporting enterprise or hyperscale data centers.

• Extensive knowledge of global network architecture, including routing, switching, firewalls, optical transport, load balancing, wireless, and site interconnect.

• Familiarity with data center physical infrastructure, such as rack/stack, structured cabling, power/cooling, IDF/MDF layouts, and fiber plants.

• Understanding of AI/ML monitoring tools, observability platforms, automation frameworks, CMDB, and ITSM processes.

• Strong grasp of NOC operations, including incident lifecycle, SLO/SLA management, MTTA/MTTR optimization, noise reduction, and escalation models.

• Experience with multisite, globally distributed network design and operations.

• Experience with cloud network integration (AWS, GCP, Azure) is an advantage.

• Preferred certifications include CCNP/CCIE, Data Center Specialist, CDCP/CDCS, or equivalent hyperscale experience.

• Demonstrated experience in leading a technical practice or large service line.

• Exceptional pre-sales, client-facing, and executive communication abilities.

• Capable of guiding cross-functional teams across architecture, delivery, PMO, and operations.

• Expertise in developing structured processes, documentation, and operational playbooks.

• Strong business and financial understanding, including margin management, labor models, utilization, and resource planning.

• Ability to coach and mentor technical teams, fostering capability and career pathways.

🏝️ Benefits

• Medical coverage provided through UHC (PPO, HSA, Surest options) or Kaiser (HMO option only for California employees).

• Dental coverage through UHC Nationwide.

• Vision coverage provided by UHC.

• Flexible Spending Account for Health & Dependent Care.

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific).

• Continuing Education and Professional Development through various integrated platforms like Udemy and Coursera.

• Corporate Wellness Program offered by Goomi Group.

• Employee Assistance Program.

• Wellness Days.

• 401k Plan.

• Basic and Supplemental Life Insurance.

• Short Term & Long Term Disability coverage.

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.

• Tuition Reimbursement available six months after the start date, subject to a cap.

• Paid Time Off that is accrued and prorated, with a maximum of 120 hours annually.

• Paid Holidays.

• Any other statutory leaves, paid time, or additional benefits required under state and federal law.