Network Control Center Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate activities for assigned team members.

• Implement operational standards and best practices.

• Ensure adherence to escalation and resolution protocols.

• Manage the incident response process and lead ticket management analysis until resolution.

• Collaborate with various functions within the organization to facilitate outage resolutions.

• Provide mentorship and coaching to technicians across all levels.

• Conduct training sessions and develop educational resources for NCC personnel.

• Share updates regarding network performance and critical incidents.

• Organize workflows and prioritize tasks to maintain efficient NCC operations.

⛳️ Requirements

• A high school diploma or equivalent is required.

• An Associate’s degree in telecommunications, network operations, leadership, or technology is preferred.

• Five to seven (5-7) years of relevant experience, including 0-1 year in a leadership role.

• Familiarity with Telecommunications Support Platforms (Inventory, Alarm Management, Ticketing, and automation support platforms).

• ITIL certification and/or relevant experience is preferred.

• Capability to analyze fiber network drawings and identify areas of damage using Optical Time Domain Reflectometer traces.

• Knowledge of fiber and cable properties.

• Experience with fiber optic and cable installation and maintenance.

• Strong customer service skills, with the capacity to handle sensitive or high-impact customer situations with professionalism.

• Ability to communicate clearly in both verbal and written forms.

• Willingness to work various shifts to meet business demands.

🏝️ Benefits

• Comprehensive Health, Dental & Vision Insurance.

• Retirement 401(k) Savings Plan.

• Generous paid time off policy, which includes paid parental leave.