.NET Support and Maintenance Analyst - Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Level 2 (L2) support and maintenance.

• Managing incident and request tickets with an emphasis on technical diagnosis and resolution.

• Providing assistance to the Service Desk (L1) during critical situations or escalations.

• Performing technical analyses (troubleshooting and debugging) to detect failures.

• Conducting root cause analysis (RCA) for critical or recurring incidents.

• Prioritizing and organizing maintenance requests based on business impact.

• Aiding in the deployment of changes within production environments, in collaboration with Infrastructure and Development.

⛳️ Requirements

• Familiarity with web applications.

• Experience with integrations using REST and SOAP APIs (WCF).

• Proficiency in the .NET platform.

• Skills in databases and SQL querying.

• Knowledge of infrastructure based on Windows Server and IIS.

🏝️ Benefits

• Position is also open to candidates with disabilities (PWD).