NDIS Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Establish and oversee MyP modules including Projects, Opportunities (CRM pipeline), Goals library, HR (training/credentials), forms & documents.

• Assist with NDIS compliance by managing intake forms, feedback/complaints log, client risk evaluations, risk profiles, Emergency & Disaster (E&D) plans, and onboarding checklists with due dates.

• Configure and uphold MyP components such as projects, opportunities, forms, documents, rosters, tags, auto-tasks, and saved views.

• Develop and maintain compliance registers, including incidents, complaints/feedback, training matrix, service risk register, and RP admin log.

• Oversee the participant onboarding process through the workflow (intake → risks → E&D → consent → service agreement).

• Create instructional training videos for MyP, focusing on short, role-specific “how-to” tutorials.

• Produce compelling behavior plan training videos based on clinician-authored plans, ensuring captions are included and the content is creative and visually appealing; bonus points for animated/avatar-based content.

• Develop micro-courses or eLearning modules (preferred but not mandatory).

• Monitor the admin@ inbox and social media DMs using authorized macros, adhering to SLAs (24 hours for non-urgent inquiries, 4 hours for priority issues).

• Compose templated responses and escalate risks or sensitive matters to management.

• Relaunch foundational marketing efforts by creating a 60-day Facebook/Instagram content calendar, designing and scheduling Canva posts, and developing newsletter templates.

• Craft on-brand content for social media, website, and newsletters, including weekly posts, monthly newsletters, and daily engagement activities.

• Aid in establishing Google Workspace, phone systems, automations, and integrating AI tools into workflows.

• Provide support for customer service or staff rostering via phone systems, including setting up call redirection or automated/AI processes as necessary.

• Investigate AI/automation tools (Make.com, Zapier, Apps Script) to enhance efficiency (preferred but not mandatory).

• Reporting responsibilities include delivering a daily end-of-day summary to the Leadership Team and outlining weekly priorities.

• Manage approvals for sensitive social posts, intake/networking calls, and responses to risks/complaints.

• Adhere to SLAs, including 24 hours for non-urgent inquiries and 4 hours for priority issues (risk/complaints/media/urgent intake).

• Ensure safeguarding by following the NDIS Code of Conduct, conducting Police Checks, and escalating risks immediately.

⛳️ Requirements

• Demonstrated virtual assistant experience with NDIS providers, preferably in Supported Independent Living, Positive Behaviour Support, or Support Coordination.

• Practical experience in CRM build/configuration (MyP is preferred; however, experience with similar CRMs and a quick learning ability is acceptable).

• Solid understanding of NDIS compliance administration, including intake, consents, incidents/complaints, risks, E&D plans, and feedback tracking.

• Familiarity with Canva for design and scheduling via Meta Business Suite.

• Exceptional organizational skills, confidentiality, and attention to detail.

• Previous experience in Positive Behaviour Support, Support Coordination, and/or SIL is advantageous.

• **Nice-to-haves:**

• Experience with AI/automation tools (Make.com/Zapier/Apps Script) to streamline lead → CRM → task workflows.

• Background in building micro-courses/eLearning.

• Skills in video creation (ranging from basic to advanced) with captions, and experience with avatars/animation/creative treatments (using tools like Loom, Descript, OBS, Canva).

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.