National Programme Lead – Patient Advice, Liaison and Support Services

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide strategic oversight and assurance for the delivery of Navigate across all Priory hospitals throughout the United Kingdom.

• Manage the contracts of our procured partners involved in delivering Navigate services.

• Identify emerging themes, risks, and gaps through data analysis, feedback, and intelligence.

• Appropriately escalate concerns through established governance channels.

• Provide expert guidance, constructive feedback, and targeted support to services.

• Enhance local accountability while ensuring national consistency.

• Collaborate with service users and Lived Experience Partners to maintain the model's authenticity, relevance, and responsiveness.

⛳️ Requirements

• Strong understanding of patient experience, advice, advocacy, and support frameworks within health and social care.

• Proven experience in leading change and implementing new services within complex organizations.

• Experience in collaborating with multiple teams and/or delivery partners, including managing contracts, relationships, and performance, while aligning partner delivery with quality and patient experience priorities.

• Practical knowledge of the Mental Health Act and Mental Capacity Act, along with an awareness of current developments.

• Familiarity with safeguarding requirements, regulatory frameworks, and quality governance systems.

• A successful track record of empowering and supporting teams to deliver locally owned initiatives.

• Experience working in partnership with individuals who have lived experience.

• Proficient in interpreting data and qualitative intelligence to drive improvement and assurance.

• Comfortable working in a highly autonomous role that will evolve and develop as the service is established and matures.

🏝️ Benefits

• 25 days of Annual Leave plus Bank Holidays, with an additional day off for your Birthday!

• Annual leave entitlement increases with length of service: 27 days after 5 years and 30 days after 10 years.

• Length of service recognition awards every 5 years.

• Employee Assistance Programme.

• Initial Disclosure Check Cost covered if applicable to the role.

• Access to ‘My Possible Self’ App and health-related benefits.

• Online discounts and cashback rewards through Priory Perks.

• Smart Technology scheme (subject to qualifying period).

• Cycle to work scheme (subject to qualifying period).

• Smart Holidays (subject to qualifying period).

• Gym Flex (subject to qualifying period).

• Healthcare Cash Plan – Simply Health Scheme.

• Eye Care Vouchers.

• ‘Cash for Colleagues’ – Employee referral scheme.

• Access to development opportunities.

• Sponsorship for professional qualifications through our Individual Professional Development (IPD) panel.

• Leadership and management development.

• Parental Leave Gift.