National Director, Patient Education Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Build, lead, and nurture a high-performing team of Patient Education Liaisons in the field.

• Develop the strategy, operational model, performance standards, and growth plans for the organization.

• Foster a culture that reflects Praxis values of Trust, Ownership, Curiosity, and Results.

• Recruit, mentor, and retain outstanding talent.

• Formulate and implement strategies that enhance patient and caregiver education, confidence, and readiness for treatment.

• Ensure consistent, high-quality engagement with patients throughout their treatment journey.

• Oversee the creation and execution of patient education tools, resources, and support initiatives.

• Lead a team dedicated to assisting patients and caregivers in overcoming access-related challenges.

• Collaborate with Patient Services, specialty pharmacy partners, healthcare providers, and Market Access teams to ensure timely initiation of therapy.

• Establish procedures for recognizing, escalating, and addressing patient-specific treatment barriers.

• Monitor patient onboarding and treatment initiation trends, providing insights to enhance the overall patient experience.

• Work closely with Medical Affairs, Patient Services, Market Access, Commercial, Compliance, and Advocacy teams.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree in nursing, healthcare, life sciences, business, or a related field is preferred.

• Over 8 years of experience in patient services, patient education, field reimbursement, nurse education, specialty pharmaceutical roles, healthcare, or related areas.

• More than 5 years of leadership experience managing field-based teams.

• Experience in supporting patients with specialty, rare diseases, neurological disorders, epilepsy, or movement disorders is preferred.

• Background in supporting patient onboarding, therapy initiation, reimbursement support programs, patient access, or related services.

• Strong knowledge of specialty pharmacy, patient support programs, and common barriers to treatment access.

• Demonstrated ability to build and lead high-performing teams.

• Willingness to travel as required.

🏝️ Benefits

• 99% of the premium covered for medical, dental, and vision plans.

• Company-funded life insurance, AD&D, and disability benefits.

• Voluntary plans available for personalized coverage.

• 401(k) matching on a dollar-for-dollar basis up to 6%.

• Long-term stock incentives and Employee Stock Purchase Plan (ESPP).

• Discretionary quarterly bonuses.

• Highly flexible wellness benefits.

• Generous paid time off (PTO) and holidays.

• Company-wide shutdowns.