National Accounts Inside Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for customers within your designated national account portfolio.

• Foster relationships by comprehending customer needs, providing product suggestions, and ensuring prompt and precise order processing.

• Offer technical assistance and product information utilizing company tools and resources.

• Prepare and address customer inquiries regarding quotes, pricing, and availability — collecting data from suppliers, order entry systems, and internal teams.

• Review substantial or complex quotes with the Outside Sales team and Director of Marketing when limits are surpassed.

• Collaborate with warehouse and logistics staff to guarantee timely, cost-effective delivery of customer orders.

• Oversee returns, credits, and supplier claims in line with company policy.

• Conduct outbound sales calls using National Account “no sale” reports to generate additional business.

• Keep precise customer and pricing records in CRM and ERP systems.

• Work with Credit/Collections teams to resolve customer account issues and ensure seamless billing and payment processes.

⛳️ Requirements

• Demonstrated experience in inside sales or account management, ideally within industrial distribution, pool systems, or fluid handling sectors.

• Excellent communication and relationship-building abilities.

• Detail-oriented with strong organizational and follow-up skills.

• Capability to thrive in a fast-paced, collaborative environment.

• Proficient in ERP systems and Microsoft Office (Excel, Outlook, Word); experience with CRM tools is beneficial.

• A customer-centric approach — dedicated to responsiveness, accuracy, and partnership.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.