National Account Project Manager

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Oversee 450–550 national account projects each year, managing the process from order intake all the way through to final installation and project closeout.

• Analyze and interpret architectural drawings and specifications to determine necessary products and ensure adherence to project standards.

• Input and manage orders in D365 (Dynamics 365), including releasing orders to the factory and procuring Class 2 parts for distributor orders.

• Collaborate with the Credit team to resolve credit holds and guarantee timely processing of orders.

• Act as the main point of contact for customers, providing project status updates, collecting installation dates, and addressing inquiries.

• Work closely with internal branch offices to ensure smooth project execution by delivering comprehensive project files, thorough documentation, and clear installation directives.

• Maintain a centralized tracker to monitor each project's status; keep project information (order status, ship dates, install dates, issues, next steps) accurate and up-to-date.

• Actively monitor projects to ensure timely shipment and installation; if delays occur, gather necessary information and implement corrective actions to realign the project timeline.

• Partner with the Contracts team to secure signed agreements and liaise with Billing to ensure invoicing is accurate and timely.

• Address issues quickly and effectively using Microsoft Teams and phone calls (preferred) instead of solely relying on email.

• Engage cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality concerns.

• Provide regular updates to account leadership regarding project health, risks, and recovery plans.

• Keep thorough documentation and audit trails for project decisions, modifications, and approvals.

• Contribute to continuous improvement by identifying process inefficiencies and offering suggestions to enhance efficiency and on-time performance.

• Travel: less than 10%, with a preference for candidates located in Eastern or Central Standard Time.

⛳️ Requirements

• 2-3+ years of experience in project management or account management within manufacturing, distribution, or construction-related sectors; familiarity with Auto doors/access controls or related products is highly advantageous.

• Proficient in Microsoft Dynamics 365 (D365) or similar ERP systems.

• Strong working knowledge of Microsoft Teams, Outlook, and Excel.

• Proven ability to manage a significant volume of projects (400+ annually).

• Exceptional customer-facing skills with the capability to build credibility and trust with national accounts.

• Strong problem-solving abilities and meticulous attention to detail.

• Demonstrated effectiveness in escalating issues and facilitating cross-functional resolutions.

• Comfortable operating in a fast-paced environment and adjusting to shifting priorities.

🏝️ Benefits

• Health, dental, and vision insurance coverage, helping you “be safe, be healthy”.

• Unlimited Paid Time Off.

• Commitment to your future with a 401K plan, currently offering a 6% company match and no vesting period.

• Health Savings Accounts – Tax-advantaged savings account for healthcare expenses.

• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.

• Disability Insurance – Short-Term and Long-Term coverage, provided by Allegion, offering income replacement for illness or injury.

• Life Insurance – Term life coverage with an option to purchase supplemental coverage.

• Tuition Reimbursement.

• Voluntary Wellness Program – Complete wellness activities to earn monetary rewards.

• Employee Discounts through Perks at Work.

• Community involvement opportunities, allowing you to “serve others, not yourself”.

• Opportunities to utilize your unique strengths through CliftonStrengths assessment & coaching.