National Account Program Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Serve as the main liaison for a hyperscale data center client

• Oversee multi-site and multi-region initiatives across all facilities

• Ensure program delivery aligns with client standards, compliance requirements, and service level agreements (SLAs)

• Create and implement standardized processes for design, installation, commissioning, and service

• Monitor and report key performance indicators (KPIs) including budget compliance, on-time delivery, quality, and safety

• Manage risk registers, escalation procedures, and mitigation plans

• Ensure appropriate staffing ratios across different regions

• Collaborate with the supply chain to avoid material delays and maintain vendor accountability

• Coordinate efforts of Account Executives, Project Managers, engineers, and technicians to provide integrated security solutions

• Lead project review meetings, delivering status updates and action plans

• Oversee program-level profit and loss (P&L), revenue projections, and margin objectives

• Manage change orders, billing milestones, and cash flow monitoring

• Identify growth opportunities within the current client landscape

• Ensure solutions comply with security, safety, and regulatory standards

• Supervise testing and inspection programs to ensure life-safety compliance

• Act as a strategic partner to client stakeholders

• Align integrator resources with client roadmaps, including buildouts, expansions, and retrofitting

• Assist in quarterly business reviews with performance reports and strategic recommendations

• Promote lessons learned and continuous improvement across all projects

• Utilize BIM, PMO tools, and service ticketing systems effectively

• Advocate for the standardization of designs, product lines, and deployment models across regions

⛳️ Requirements

• High school diploma or equivalent

• Over 5 years of experience in program/project management

• More than 2 years of experience in the data center and AI sectors

• Proven ability to lead both local and remote teams

• Strong communication skills with local and remote teams through regular meetings, emails, and project management platforms

• Familiarity with collaboration tools like Microsoft Teams, Zoom, or Trello

• Excellent team-building skills

• In-depth knowledge of security, safety, and regulatory standards, including UL, NFPA, PCI, HIPAA, ISO, and SOC 2

🏝️ Benefits

• Comprehensive benefits package

• Remote work arrangement