National Account Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as the main point of contact for designated national account client(s), ensuring effective day-to-day relationship management.

• Oversee account performance in relation to key client KPIs, service level agreements, and contractual obligations.

• Implement fiscal year goals, focusing on revenue growth, base business expansion, profitability, and client retention.

• Assist in contract management tasks, including renewals, extensions, and adherence to contractual terms.

• Discover and implement opportunities for account growth, including program enhancements and adjacent services (OCS, vending, micromarkets, etc.).

• Collaborate with Operations, Finance, and Sales to ensure consistent execution and address client needs effectively.

• Support pricing execution, including audits and alignment with contract stipulations.

• Work with Billing & Collections to enhance AR performance and ensure timely resolution of outstanding balances.

• Prepare and conduct client business reviews (monthly, quarterly, semi-annual), providing comprehensive reporting and insights.

• Assist in the onboarding and implementation process for new clients joining the portfolio.

• Lead or assist in retention initiatives for assigned accounts, including involvement in renewal and RFP processes.

• Keep accurate account documentation and updates within systems (e.g., Salesforce).

⛳️ Requirements

• Bachelor’s Degree is required.

• At least 5–7 years of experience in B2B account management, sales, or client relations.

• Preferred experience in managing large or multi-location accounts.

• Strong understanding of financial performance metrics, including revenue, profit, and AR management.

• Demonstrated ability to foster account growth and retention.

• Capability to manage multiple priorities across a diverse portfolio of accounts.

• Excellent collaboration skills within a matrixed organizational structure.

• Problem-solving attitude with the ability to tackle operational and client-related challenges.

• Strong communication and presentation abilities.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision insurance

• Work/life resources

• Retirement savings plans such as 401(k)

• Paid time off including parental leave

• Disability coverage