NAP Optimization, Consistency Associate

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Identify, audit, and oversee all online listings and business profiles for assigned clients to ensure accurate and consistent NAP (Name, Address, Phone) information.

• Analyze citation data to determine NAP consistency scores and monitor improvements over time.

• Resolve NAP-related discrepancies by updating listings and coordinating adjustments across third-party platforms.

• Engage with external directory administrators and partners through email and phone to request, follow up on, and confirm approved updates.

• Collaborate closely with the Client Servicing Team to secure verification PINs, access codes, and necessary client documentation for profile verification.

• Stay updated on the latest NAP consistency standards, local SEO best practices, and search engine guidelines.

• Compile and maintain comprehensive NAP reports, address client inquiries, and contribute to strategies that enhance online data accuracy.

• Participate in client calls and Zoom meetings, as needed, to present findings, progress, and next steps.

⛳️ Requirements

• Excellent verbal and written communication skills in English, with the capability to clearly articulate findings and updates.

• Strong research and analytical abilities, with a solid understanding of how to verify online data.

• Basic to intermediate computer proficiency, including knowledge of online marketing concepts and digital communication tools such as Zoom and Skype.

• Proven experience utilizing Google Docs and Google Sheets for documentation, data analysis, and reporting purposes.

• Comprehensive understanding of online marketing fundamentals, especially how NAP consistency impacts local search visibility and digital presence.

• Experience with ticketing or task management systems to track work, prioritize tasks, and meet deadlines.

🏝️ Benefits

• WFH – 100% Work From Home

• Flexible working hours within defined time ranges

• EPF/ETF enrollment (applicable to Sri Lankan citizens, as per labor law)

• Legitimate work-from-home organization compliant with the Sri Lankan Shop and Office Act

• Monthly remuneration starting from LKR 80,000 (inclusive of basic salary and fixed allowances)

• Probation confirmation increment after 6 months (conditions apply)

• Paid leave, selected professional training, and certification programs

• Performance-based annual rewards and growth opportunities

• Exposure to international clients and hands-on experience in global email marketing campaigns

• Opportunity to work with a diverse team of 200+ professionals across Sri Lanka, Pakistan, Malaysia, the United States, and Canada