MXDR Security Engineer

This is a fully remote position, open to applicants in Romania.

📋 Description

• Support clients in setting up and enhancing Heimdal products.

• Address client inquiries and explore alternative solutions for problem resolution.

• Continuously enhance service quality by incorporating customer feedback and suggestions.

• Engage with clients both in writing and over the phone to diagnose issues and develop solutions.

• Provide technical assistance for MXDR clients, including troubleshooting, diagnosing, and resolving software or client-reported issues while adhering to Service Level Agreements (SLAs).

• Work collaboratively with Sales, Development, and Quality Assurance teams on the implementation and ongoing support of MXDR solutions.

• Conduct remote and on-site training sessions for clients and partners.

• Be available on-call to provide 24/7 support for critical client issues.

• Identify opportunities for product enhancements and relay feedback to the Development team.

• Oversee, manage, and configure security tools; review and escalate incidents as necessary.

• Respond to security attacks, evaluate their scope and impacted systems, and collect data for analysis.

• Compile product or service reports by collecting and analyzing customer data.

• Create and present feedback reports to Quality Assurance, Development, and Marketing teams.

• Provide requested general and tailored information to clients.

• Uphold customer service quality standards at all times.

• Identify and implement procedures based on client requirements.

⛳️ Requirements

• 1-3 years of experience in a similar position or in network security, cybersecurity, or related fields.

• Exceptional analytical, written, and verbal communication skills in English.

• Results-driven with a proven record of performance-based accomplishments.

• Strong communication and interpersonal skills, with the ability to establish solid relationships with stakeholders at all levels.

• Ability to manage multiple tasks concurrently.

• Excellent interpersonal relationship-building abilities.

• Competent analytical and reporting skills.

• Collaborative team player.

• Cybersecurity training or certifications are valued, particularly for career changers.

🏝️ Benefits

• Regina Maria health plan.

• Monthly budget through the Benefit platform (800 RON/month).

• Additional company-paid days off ("Personal Day" and "Anniversary Days").

• Reimbursement for eyewear expenses in accordance with company policy.

• Referral bonus.

• Bookster subscription.

• Opportunities for personal and professional development, including training and certifications.