Multilingual Customer Success Manager – Portuguese, Spanish

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage a revenue quota to achieve or surpass sales objectives within designated accounts

• Cultivate relationships with senior management and C-level executives

• Negotiate contract renewals, as well as cross-selling and upselling opportunities with clients

• Set business and technical goals and explore opportunities through technical and Quarterly Business Reviews

• Ensure structured engagement with designated customer accounts, present Keeper solutions, troubleshoot issues, coordinate with the broader Keeper team, and finalize deals

• Advise clients on best practices to safeguard their businesses from password-related breaches

• Proactively oversee the success of assigned Keeper Security customers throughout the customer lifecycle

• Stay updated on Customer Success best practices and industry trends, acting as a Customer Success and Cyber Security advisor

• Navigate account procurement procedures and negotiate licensing agreements

• Independently and collaboratively resolve customer issues, including technical troubleshooting of Keeper solutions and password management

• Maintain customer engagement, adoption, and communication; conduct quarterly business reviews

• Become a product expert in Keeper Security and occasionally assist with Sales or Marketing calls and webinars

• Foster customer advocacy through references, referrals, and case studies

• Analyze customer portfolio data to prioritize opportunities and risks; renew and expand contracts while meeting quotas

• Contribute to the development of Keeper Security’s Customer Success programs and processes

• Promote a collaborative team environment and uphold high professional standards

⛳️ Requirements

• Over 1 year of experience in Account Management, SaaS Customer Success, or Sales roles

• Strong technical understanding of software integrations, including SSO and Directory, implementation, onboarding, and support

• Ability to identify and solve customer problems while anticipating challenges

• Experience engaging with and selling to Enterprise organizations, C-level executives, IT executives, and Cyber Security leaders

• Strong sense of autonomy, ownership, and commitment to delivering customer value

• Energetic, self-driven, proactive, and a creative problem solver

• Quick learner of software and proficient in business applications

• Capability to manage multiple priorities with a keen attention to detail

• Excellent written and verbal communication skills, with diplomacy, tact, and poise in handling customer issues and escalations

• Familiarity with Salesforce.com

• Experience in the IAM industry is advantageous

• Trilingual in Portuguese, Spanish, and English is highly preferred; bilingual in Portuguese and English is acceptable

🏝️ Benefits

• Medical, Dental & Vision coverage (including domestic partnerships)

• Employer-paid Life Insurance & Supplemental life for Employee/Spouse/Child

• Voluntary Short/Long Term Disability Insurance

• 401k options (Roth/Traditional)

• A generous PTO plan that recognizes your commitment and tenure (including paid Bereavement/Jury Duty, etc.)

• Competitive annual bonuses above market rates