MSP Level 3 Technician

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Conduct advanced troubleshooting and resolve intricate technical issues across network, server, and endpoint systems.

• Oversee IT infrastructure and deliver proactive system maintenance.

• Design, implement, and enhance critical network infrastructure.

• Spearhead project implementations.

• Provide support for core network and server systems.

• Ensure the security and optimization of IT systems.

• Mentor junior technical personnel.

• Engage with clients to deliver high-quality IT support and solutions.

• Execute IT projects, manage upgrades, and carry out system migrations.

• Assist small- and medium-sized businesses with IT solutions that enhance performance, growth, and overall business outcomes.

⛳️ Requirements

• Minimum of 3 years of experience in IT support or related technical fields.

• Proven experience in network administration or engineering.

• Recent experience in a Managed Service Provider (MSP) or multi-client environment is strongly preferred.

• Proficient in network infrastructure, server administration, and virtualization technologies.

• Strong practical expertise in network engineering, advanced routing, switching, and firewall management.

• Familiarity with Microsoft 365 / Entra ID (Azure AD), Exchange Online, and SharePoint/OneDrive.

• Experience with Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, and DHCP.

• Knowledge of business firewalls such as Meraki, Fortinet, SonicWall, Palo Alto, or similar.

• Experience with VPNs, including IPsec and SSL VPN.

• Understanding of VLANs, OSPF/BGP, Spanning Tree, QoS, network segmentation, and SD-WAN.

• Experience with Ubiquiti, Meraki, or Cisco wireless networking solutions and security configurations.

• Proficient in using Wireshark, SNMP, and NetFlow analysis.

• Expertise in diagnosing and troubleshooting complex hardware, software, network performance, and connectivity issues in production environments.

• Ability to implement IT projects, manage upgrades, and conduct system migrations with minimal supervision.

• Basic understanding of cybersecurity, network security best practices, system monitoring, backup/disaster recovery, and IT compliance.

• Experience in providing customer-facing technical support and collaborating directly with end users and business decision-makers.

• Strong communication, problem-solving, documentation, and organizational skills.

• Information Technology certifications such as CompTIA or Microsoft are advantageous but not mandatory.

• Relevant networking certifications such as Cisco CCNA/CCNP, Fortinet NSE 4, or Palo Alto PCNSA are highly regarded.

• Must be authorized to work in the United States.

• Capable of passing any required background checks.

🏝️ Benefits

• 401(k)

• 401(k) matching

• Competitive salary

• Dental insurance

• Employee discounts

• Flexible schedule

• Health insurance

• Paid time off

• Vision insurance

• Performance-based bonuses

• Comprehensive health, dental, and vision insurance plans

• 401K retirement savings plan with employer matching

• Flexible PTO policy and holiday schedule

• Professional development opportunities and reimbursement for certifications

• Flexible working hours and remote work options

• Supportive and collaborative work environment

• Training and career advancement opportunities

• Competitive compensation

• Career advancement opportunities

• People First Culture