Mortgage Post Closing Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess investor loan deficiencies and resolve them independently without the need for underwriter, branch, or borrower involvement.

• Perform daily evaluations of investor loan pipelines to pinpoint suspended loans that need remediation.

• Confirm all suspense conditions and deliver resolutions by the designated cure date.

• Clarify documentation requirements with investors as necessary.

• Collaborate with internal teams, external partners, and borrowers to promptly gather required documentation.

• Draft formal written responses to agencies and investors when audits uncover deficiencies.

• Diligently track and log all events and communications pertaining to loan files.

• Review daily condition reports from investors for updates on deficient loans or new requirements.

• Monitor aged loans in the active pipeline until purchased by the investor.

• Maintain a comprehensive understanding of Agency and Investor guidelines and overlays.

• Achieve daily production targets set by management and comply with internal SLA timelines.

• Deliver continuous quality service while ensuring the confidentiality of all files and information.

⛳️ Requirements

• At least 5 years of recent experience in mortgage closing and/or post-closing operations.

• Thorough knowledge of Regulatory and Investor guidelines for various loan programs.

• Strong organizational, analytical, communication, and interpersonal abilities.

• Capable of meeting deadlines, managing multiple tasks, and adjusting priorities as needed.

• Excellent judgment and decision-making capabilities.

• Outstanding customer service skills, with the ability to maintain customer trust through quality service.

• Proficient in Microsoft Office Suite.

• Knowledge of ENCOMPASS LOS is an advantage.

• Proven experience in attention to detail, both written and verbal communication, multitasking, and working collaboratively in a team environment while adhering to strict deadlines.

🏝️ Benefits

• Competitive salary above market rates.

• HMO coverage starting on Day 1 for the principal and two dependents.

• Government-mandated benefits included.

• Performance-based incentives offered.

• Quarterly company events to foster team spirit.

• Comprehensive training for career advancement.

• Positive company culture and supportive HR experience.

• 1,000 PHP De Minimis benefit.

• Necessary equipment and software provided.