Mortgage Loan Processor

This is a fully remote position, open to applicants in Philippines.

📋 Description

• The Loan Processor is tasked with overseeing the mortgage loan process from the application stage through to closing.

• This position entails collecting and verifying financial information, assessing loan applications for compliance, acting as a liaison between borrowers and underwriters, and collaborating with mortgage aggregators to guarantee a seamless and effective loan approval process.

• Gather and evaluate loan applications along with supporting documents to ensure they are complete and accurate.

• Request information from clients and conduct comprehensive reviews.

• Obtain and confirm necessary financial details, including income, assets, and credit reports.

• Perform credit checks and compare them with disclosed liabilities.

• Ensure that all loan applications adhere to Australian lending regulations and guidelines.

• Review Cashdeck for Livex and undisclosed liabilities.

• Serve as a conduit between borrowers, underwriters, mortgage aggregators, and other parties to facilitate the loan approval process.

• Collaborate closely with mortgage aggregators to submit loan applications, monitor progress, and address any arising issues.

• Order property valuations and manage the process from post-approval to settlement.

• Prepare and present loan files to mortgage lenders and banks for their approval.

• Monitor and follow up on loan applications to ensure timely processing and approval.

• Tackle and resolve any challenges or discrepancies that may occur during the loan processing phase.

• Deliver outstanding customer service to borrowers, responding to their inquiries and guiding them throughout the loan process.

• Conduct comprehensive credit reporting (CCR) and cross-check against disclosed liabilities.

• Request any outstanding documents based on CCR, including (if applicable): Credit card statements, personal loan statements, car loan statements, and HECS statements.

• Review Cashdeck (or any applicable software); utilize OpenBanking for undisclosed liabilities and cross-check against Declared Livex/HEM.

• Communicate with clients for any additional required information.

• Perform a high-level/initial serviceability check on Quickli (for PAYG/simple applications).

• Carry out pricing requests and product comparisons on a case-by-case basis.

• Prepare the AOL for submission.

⛳️ Requirements

• A minimum of 2 years of experience in Australian mortgage loan processing is essential.

• Strong knowledge of Australian mortgage lending regulations and guidelines is required.

• Excellent analytical, communication, and organizational abilities are necessary.

• Proficiency in mortgage processing software as well as the Microsoft Office Suite is expected.

• A solid understanding of mortgage underwriting processes and various loan types is crucial.

• High accuracy in reviewing and processing loan applications is mandatory.

• Ability to identify and resolve issues efficiently is required.

• A strong commitment to providing exceptional client service is essential.

• Capability to manage multiple tasks and meet deadlines is important.

• Dedication to maintaining confidentiality and integrity in all interactions is crucial.

• Proficiency in utilizing CRM systems such as Quickli, Apply Online, Mercury, and Property Hub to manage client interactions is necessary.

• Familiarity with mortgage aggregator platforms like AFG, Connective, SFG, or PLAN Australia is preferred.

🏝️ Benefits

• 20 Paid Time Off days.

• Referral Bonus – 70 AUD for each successful referral to the Wingman platform (paid at the one-month mark with a client contract).

• Annual Trip – an opportunity to connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) – a person to assist you in achieving success and staying connected.

• Access to a Network – collaborate with other contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways available.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – engage alongside leading Australian partners on significant assignments.

• Flexibility First – complete your work your way, enjoying full autonomy in how you achieve results.

• Advisory Support – HR, Tax, and setup guidance available to ensure a seamless contracting experience.

• 100% Work-From-Home Contracts – all engagements structured for remote delivery.