Mortgage Loan Partner II

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Serve as the main point of contact and intermediary between clients, the Branch Manager, Sales Manager, and designated Loan Originators.

• Process applications via phone and organize appointments.

• Facilitate weekly pipeline meetings with Loan Originators and processing teams to ensure proper file tracking.

• Submit complete loan applications after verifying all checklist items.

• Monitor requested documents in Encompass and assess received documentation within 24 hours for any discrepancies, missing data, income calculations, asset verification, and file updates.

• Reach out to customers and realtors within 24 hours of receiving loan files and provide weekly updates on status.

• Immediately inform Loan Originators when discrepancies in documentation are identified.

• Address inquiries from customers and transaction parties promptly.

• Execute Automated Underwriting and confirm that results align with the Encompass file.

• Request FHA and VA case numbers, title commitments, appraisals, and flood insurance.

• Adhere to loan contract deadlines and rate-lock expiration dates.

• Collaborate with Loan Originators to resolve issues related to files and documents.

• Ensure that files are complete and organized in accordance with WMC policies and procedures.

• Participate in branch and team meetings.

• Maintain ongoing client communication and provide up-to-date status information throughout the loan process.

• Manage a pipeline of 15 or more files and/or assist two or more Loan Originators.

• Analyze approved mortgage loans and fulfill pre-closing conditions, including PMI, title, hazard insurance, flood determinations, and underwriting conditions.

• Promptly notify borrowers when additional documentation or information is necessary and communicate 48-hour deadlines.

• Set reminders for loan commitment and closing dates.

• Verify the accuracy and consistency of files to ensure closing documents comply with investor and product guidelines.

• Collaborate with Loan Processors to prepare files for closing.

• Address closing-requirement inquiries from staff, vendors, and investors.

• Coordinate the closing time, date, and location with title companies, Realtors, Loan Originators, and borrowers.

• Develop, execute, and manage annual review calls with clients.

• Complete assigned tasks and required regulatory/compliance training.

• Provide assistance to WMC employees and departments as needed.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of five years of experience in conventional fixed, ARM, HELOC, and construction mortgage loan processing is required.

• Comprehensive knowledge of VA and FHA mortgage products is essential.

• Proficient in Microsoft Office is required.

• Previous experience with Encompass LOS or similar mortgage processing software is necessary.

• Federal registration through the Nationwide Mortgage Licensing System (NMLS) is required.

• Experience with DU, LP, and other automated underwriting engine submissions is preferred.

• Familiarity with current state mortgage lending laws is essential.

• Ability to maintain a pipeline of 15 or more files and/or support two or more Loan Originators is necessary.

• Must be capable of working under pressure.

• Excellent organizational skills are required.

• Must maintain strict confidentiality concerning customer accounts and other sensitive information.

• Must not engage in loan origination during employment with WMC.

• Must refrain from taking residential mortgage loan applications, offering or negotiating residential mortgage loan terms for compensation, or advertising loan origination services.

• Ability to fulfill required regulatory and compliance certification and training is necessary.

🏝️ Benefits

• Opportunity for remote work.

• Chance to play a significant role in supporting consistent production and enhancing client experience.

• Cross-training opportunities available to learn other positions and provide support to the Branch during vacations and illnesses.

• Reasonable accommodations provided for individuals with disabilities.

• Equal employment opportunity and protections for veterans/individuals with disabilities are upheld.