Mortgage Customer Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver live, concierge-level assistance to customers through phone, chat, and other real-time communication channels.

• Navigate customers through Aven’s offerings, procedures, and subsequent actions with assurance and clarity.

• Precisely record customer interactions and results in internal databases.

• Recognize common customer inquiries or pain points and relay findings to product and operations teams.

• Initiate outbound calls to prospective clients to present Aven’s services.

• Address or escalate concerns through suitable channels.

• Maintain exceptional standards of professionalism, confidentiality, and meticulousness when managing sensitive data.

⛳️ Requirements

• Must Have: Over 2 years of experience in Sales, Customer Service, HELOC/Mortgage/real estate financing.

• Excellent verbal and written communication abilities.

• Capability to rapidly comprehend new products and processes.

• Self-driven, with the ability to handle multiple tasks effectively while thriving under pressure with minimal supervision in a dynamic environment.

• Strong focus on detail and commitment to follow-through.

• Bachelor’s degree in Business Administration, Accounting, Finance, or an equivalent level of education and experience.

• Bonus: Proficiency in multiple languages.

• Bonus: Background in fintech, financial services, or regulated sectors.

🏝️ Benefits

• Internet allowance.

• HMO.

• Devices and equipment are provided.

• Permanent work from home.