Monitoring Systems Engineer – Middle

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Providing on-duty service coverage, including both day and night shifts.

• Responding to incidents by troubleshooting and resolving issues, while also seeking help from third-party or vendor support when necessary.

• Routing issues or inquiries to the appropriate department as required.

• Maintaining comprehensive records and documentation of ongoing infrastructure issues and Root Cause Analyses (RCAs).

• Contributing to safe and effective internal protocols for AI utilization in monitoring and incident response processes.

• Collaborating with various teams to comprehend and define their monitoring requirements, followed by implementing suitable solutions.

• Configuring and modifying the monitoring/observability systems for diverse teams.

• Designing and adjusting alerts and dashboards to meet specific needs.

• Refining alerts to minimize irrelevant notifications and enhance their importance.

• Improving dashboards for greater clarity, comprehension, and a more holistic view.

• Establishing and maintaining connections between the monitoring systems and other platforms such as Jira, Opsgenie, etc., when needed.

• Creating and updating a Knowledge Base that encompasses system configurations, alert procedures, troubleshooting guidelines, and user manuals.

• Keeping abreast of the latest trends and best practices to consistently elevate our organization's monitoring capabilities.

• Identifying opportunities to automate repetitive monitoring and support tasks, including utilizing AI-assisted approaches where appropriate.

⛳️ Requirements

• A minimum of 3 years of experience as a Systems Engineer, SRE, DevOps, or Monitoring Support Engineer (L2+).

• Solid understanding of Linux-based operating systems (Debian-based).

• Experience with containerization, virtualization, and orchestration (LXC/LXD, Docker, Kubernetes).

• Development experience in any scripting language (Bash, Python, Go, etc.) and familiarity with REST API.

• Knowledge of fundamental database concepts (experience with PostgreSQL is preferred), including transactions and WAL.

• Proficiency in English at an Intermediate (B1) level or higher.

• Proficiency in Russian at an Upper-Intermediate (B2) level or higher.

• A practical interest in utilizing AI-assisted tools for troubleshooting, automation, documentation, and operational efficiency.

• Capability to critically assess AI-generated output and validate it before deployment in production environments.

• Awareness of the risks and limitations associated with AI usage in infrastructure and production operations.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free English lessons (online).

• Local language courses.

• Paid time off.

• Maternity leave support.

• Referral program rewards.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.