Monitoring Analyst – Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the availability, performance, and capacity of assets, links, and network services.

• Evaluate alarms, events, dashboards, and indicators from monitoring systems.

• Triage and investigate incidents, determining likely causes, impacts, and priorities.

• Conduct diagnostics for connectivity, infrastructure, and services.

• Configure and manage hosts, templates, items, triggers, macros, discovery rules, actions, and maps within Zabbix.

• Develop and enhance dashboards, panels, and alerts in monitoring systems.

• Explore collection failures through SNMP, ICMP, agents, APIs, and other integration methods.

• Review triggers and parameters to minimize false positives and enhance alarm accuracy.

• Record and track tickets, ensuring compliance with SLAs.

• Communicate with clients, carriers, vendors, and technical teams as per escalation procedures.

• Assist junior analysts with incident analysis and procedural tasks.

• Identify recurring events, trends, risks, and areas for improvement.

• Document procedures, solutions, and standards, ensuring thorough shift handovers.

⛳️ Requirements

• Practical experience with Zabbix in production settings.

• Intermediate understanding of hosts, templates, items, triggers, macros, discovery, actions, and maps.

• Proficient with Grafana for analyzing, creating, and maintaining dashboards.

• Knowledgeable in SNMP, ICMP, agents, Syslog, and APIs.

• Familiar with TCP/IP, IP addressing, DNS, VLANs, routing, latency, packet loss, and availability.

• Capable of interpreting metrics, graphs, alerts, trends, and capacity indicators.

• Acquainted with ping, traceroute, MTR, and SSH/Telnet.

• Basic Linux skills and ability to conduct basic server investigations.

• Experience in incident management, technical escalation, and SLA adherence.

• Strong communication, organizational skills, a sense of priority, and availability for shifts/on-call duties.

• Previous experience in monitoring, infrastructure, technical support, or NOC operations, with hands-on experience in Zabbix and Grafana, ideally in ISPs or telecommunications settings.

• Preferred knowledge: switches, routers, firewalls, servers, links, OLTs, and BRAS/BNGs; distributed Zabbix, proxies, and collection troubleshooting; databases; alert and notification integrations; Bash or Python; virtualization, containers, ITIL, problem management, and root cause analysis.

• Courses or certifications in Zabbix, Grafana, networking, Linux, or infrastructure are advantageous.

• Willingness to work shifts/on-call.

🏝️ Benefits

• Ongoing development opportunities.

• Technical support provided.

• Assistance for training and relevant certifications.