Mobile Service Technician

This is a fully remote position, open to applicants in Alaska, +12 more states.

📋 Description

• Deliver on-site assistance to customers and service partners within the designated Mid West region of the US.

• Perform repairs on coach-side issues including electrical, HVAC, suspension, chassis, and interior systems.

• Document damage and special incident reports related to customer complaints and submit these to the Product Support Manager.

• Execute recalls and product campaigns effectively.

• Provide guidance and support to customers in the assigned area regarding all service and maintenance concerns.

• Maintain current, accurate, and timely records in CRM (Novis), reports, and relevant logs.

• Collaborate efficiently with the product support manager and sales team to meet overall team objectives.

• Analyze customer complaints and generate damage and special incident reports.

• Work with the product support manager to monitor and resolve these complaints.

• Equip and maintain a service vehicle with necessary tools and parts to perform field repairs.

• Assist service partners in the development of campaigns and recalls.

• Educate service personnel from customers on all service and maintenance topics.

• Create and test repair solutions and installation instructions (service bulletins) to resolve customer complaints.

• Conduct recall and campaign work on both company and customer vehicles.

⛳️ Requirements

• Bachelor’s degree in a related field with 4-6 years of relevant experience, or an Associate's degree with 6-8 years of relevant experience.

• 2-4 years of pertinent experience in the automotive industry.

• 2 years of demonstrated experience in the motor coach aftermarket industry.

• Previous experience in the Bus/motor coach industry.

• Capability to comprehend and articulate complex technical products in detail.

• Exceptional customer service experience.

• Strong communication, presentation, interpersonal, problem-solving, and organizational skills.

• Proficient in MS Office and standard computer systems/skills.

• High standards of personal and professional integrity, honesty, and accountability.

• Willingness to travel regionally and internationally over 50% of the time.

• A resume is required to be submitted.

🏝️ Benefits

• Annual bonus program.

• 401k company contribution with a company match up to 6%.

• Non-elective company contribution ranging from 3% to 7% based on age.

• Starting at 4 weeks of paid vacation.

• 13+ calendar holidays.

• 8 weeks of paid parental leave.

• Employee assistance program.

• Comprehensive healthcare plans and wellness programs.

• Onsite fitness amenities (available at select locations).

• Tuition assistance.

• Volunteer paid time off.

• Short-term and long-term disability plans.