Middle Implementation Consultant, B2B Client Onboarding

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the complete implementation projects, serving as the main point of contact from the initial sale to a fully functional, live product, ensuring a smooth client experience;

• Conduct comprehensive discovery sessions to gain insights into clients' procurement and financial processes, converting business requirements into tailored, optimized product workflows;

• Manage project timelines, deliverables, and technical alignment while guiding clients through the processes of data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;

• Keep internal teams and client-side stakeholders aligned with strict deadlines, managing risks and resolving technical dependencies;

• Facilitate impactful interactive workshops and onboarding sprints for key client stakeholders, empowering them to operate the platform autonomously;

• Develop tactical, highly structured enablement resources (such as deployment playbooks, configuration guides, and short video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to address technical blockers and convert client feedback into actionable product enhancements.

⛳️ Requirements

• A minimum of 1 year of experience in B2B SaaS Implementation, Onboarding, Project Management, Customer Success, or a comparable customer-facing role;

• Demonstrated ability to manage multiple customer implementation projects concurrently while maintaining control over deadlines, stakeholders, and project scope;

• Advanced proficiency in English, both written and spoken, with the ability to confidently lead business meetings and negotiations;

• Strong analytical skills and advanced competence in Excel or Google Sheets, with the capability to organize, validate, and analyze business metrics and data;

• Experience with understanding and configuring intricate B2B SaaS products, ERP, CRM, or similar business systems;

• Excellent change management skills, with the ability to manage user resistance, simplify complex system logic, and guide corporate clients through process transformations;

• Customer-focused, proactive, and highly organized approach, coupled with outstanding presentation, communication, and relationship-building skills;

• A natural curiosity and problem-solving mindset, with the ability to reverse-engineer technical issues and work effectively with engineering teams to resolve intricate implementation challenges involving APIs and integrations;

• Capability to guide clients through organizational and process changes, simplify complex product logic, and serve as a trusted implementation advisor.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm (EDT)

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Responsive management interested in your growth and long-lasting cooperation.