Mid-Market Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with clients to enhance adoption, offer strategic insights, conduct product training, and perform partnership evaluations, while identifying opportunities for broader use cases and long-term value achievement.

• Work alongside a skilled group of Customer Success Managers within the High-Touch team to continually refine our approach in supporting a range of companies, from emerging startups to established public enterprises.

• Develop expertise in both the product and relevant domains, empowering customers to maximize their use of Ashby and promote hiring excellence throughout their organizations.

⛳️ Requirements

• You possess a robust background in Customer Success within the B2B SaaS industry (minimum of two years), assisting customers with the adoption and ongoing optimization of intricate technologies. You thrive on establishing trusted partnerships and ensuring customers achieve measurable value throughout their journey.

• You have managed a portfolio of around 60 mid-market clients, generating over $1.5M in total ARR. You are adept at maintaining proactive engagement across a wide range of accounts while nurturing strong relationships with various stakeholders to promote adoption, retention, and growth.

• You have collaborated cross-functionally with teams such as Sales, Marketing, Product, Support, and Operations to advocate for customer needs and deliver a cohesive customer experience.

• You take pleasure in becoming a product authority and have showcased this in prior Customer Success roles. You create impactful moments by customizing training sessions, workflow guidance, and strategic advice tailored to each customer’s specific objectives and challenges.

• You have experience with technically sophisticated products and bring a keen curiosity and problem-solving aptitude to understand how systems, workflows, and integrations function in real-world applications.

🏝️ Benefits

• You’ll have the opportunity to execute tasks the right way; we prioritize high-quality work and strive to avoid quick fixes whenever possible.

• A 10-year exercise window for stock options. You shouldn’t feel pressured to exercise stock options if you leave Ashby – do it when you are financially ready.

• Unlimited PTO, with a recommendation of four weeks per year. Expect “Vacation?” to appear in our one-on-one meetings until you start taking it 😅

• Twelve weeks of fully paid family leave in the US. We aim to extend this benefit to employees in other countries as circumstances allow.

• A generous budget for equipment, software, and office furniture. Acquire what you need to remain happy and productive!

• A $100/month education budget, with approval for more substantial expenses (like conferences) from your manager.