Mid-level RevOps Analyst – GTM Solutions

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage and enhance the functionality of Gainsight CS;

• Set up Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator;

• Implement enhancements and automations for Customer Success workflows;

• Develop integrations between Gainsight and other tools within the ecosystem;

• Analyze and resolve incidents related to the platform;

• Work collaboratively with Customer Success, BI, Information Systems, and other departments to continuously refine the solution;

• Identify opportunities to leverage AI in operational processes.

⛳️ Requirements

• Proven experience in administering Gainsight CS;

• Familiarity with integrations between Gainsight and various platforms;

• Understanding of Customer Success or RevOps operations;

• Knowledge of metrics such as Churn, Health Score, NRR, and renewal procedures;

• Proficiency with APIs, Webhooks, or integration tools;

• Proficient in English for reading and understanding technical documentation.

🏝️ Benefits

• Holistic well-being: We support the well-being of those who drive progress;

• Diversity and Belonging: Diversity is what makes us stronger.