Merchant Support Agent, Italian Speaking

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Provide outstanding experiences for top sellers through phone and email, serving as their primary point of contact.

• Address seller challenges by investigating issues, determining solutions, and ensuring prompt follow-up.

• Work collaboratively with colleagues to tackle complex issues, using discretion when dealing with non-standard situations.

• Guide sellers on marketplace policies to foster the best possible outcomes.

• Recognize trends in customer issues and propose enhancements to improve the seller experience.

• Keep accurate records using internal systems while prioritizing customer needs and advocating on their behalf.

• Collaborate directly with top sellers to facilitate their growth on eBay.

• Play a role in market expansion across key European regions, including Italy.

⛳️ Requirements

• Proficiency in both written and spoken English and Italian.

• Must reside in the Republic of Ireland.

• Background in customer service, sales support, or upselling.

• Strong problem-solving abilities with a knack for adapting to various situations.

• Clear and professional communication skills when interacting with customers and team members.

• Capable of managing time efficiently and working independently while also collaborating with others.

• A proactive, customer-centric mindset.

• Ability to engage with diverse customer needs.

• Willingness to travel to events both within Ireland and internationally.

🏝️ Benefits

• 5% Language Differential.

• On-target Yearly Bonus Plan.

• 25 days of annual leave.

• Educational Assistance.

• Healthcare Plan & Life Assurance.

• Pension Plan.

• Complimentary on-site Gym.

• Sabbatical every 5 years.