Mental Health Medical Virtual Assistant, Medicaid, TRP – Billing

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and assess Medicaid mental health documentation, particularly focusing on TRP (Therapeutic Rehabilitation Program) requirements.

• Ensure the completeness and compliance of documentation, identifying any missing or incorrect information.

• Manage follow-up and resolution of denied claims.

• Conduct insurance verification and eligibility assessments, primarily for Medicaid.

• Assist with medical billing and revenue cycle management, with the potential to assume full billing responsibilities.

• Process prior authorization requests as necessary.

• Maintain and update patient records in the EHR system (Tebra), including ensuring treatment plans are revised every three months.

• Provide general administrative support to the practice.

• Collaborate with providers to ensure documentation meets Medicaid standards.

⛳️ Requirements

• Demonstrated experience with Medicaid mental health documentation (essential).

• Strong grasp of TRP (Therapeutic Rehabilitation Program) documentation and compliance standards.

• Experience in managing denied claims and follow-up procedures.

• Background in healthcare administration, medical billing, or behavioral health support.

• Keen attention to detail and the ability to identify gaps in documentation.

• Highly dependable, self-driven, and capable of working independently.

• Excellent communication skills in English, both written and verbal.

• Must be proficient in clear spoken and written English.

• Relevant work experience is required.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with the camera on when necessary.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license is available upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors can take U.S. holidays off based on client needs and scheduling.

• Client-Approved Paid or Unpaid Time Off: Time off may be approved by your client, with paid time off being optional and dependent on client offerings.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.