Mental Health, Behavioral Health Medical Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide assistance with patient intake, managing referrals, verifying insurance, scheduling appointments, and communicating with patients.

• Evaluate and respond to incoming patient referrals.

• Oversee the new patient intake process from the first inquiry to the scheduling of appointments.

• Accurately input new patient data into the EMR/EHR system.

• Confirm patient insurance eligibility and benefits.

• Organize and schedule consultation calls lasting 15–20 minutes and full patient appointments.

• Professionally handle inbound phone calls and inquiries from new patients.

• Follow up with patients regarding appointment confirmations, cancellations, rescheduling requests, insurance details, and any missing documents.

• Maintain a compassionate and professional communication style with behavioral health patients.

• Organize and manage patient contact lists effectively.

• Reactivate former patients when appropriate.

• Monitor and manage emails and administrative correspondence efficiently.

• Assist in ensuring smooth daily operations within the clinic.

⛳️ Requirements

• Experience in roles such as Medical Virtual Assistant, Intake Coordinator, or a similar healthcare administrative position.

• Prior experience in the administration of behavioral health or mental health practices.

• Familiarity with new patient intake, managing referrals, and verifying insurance.

• Knowledge of EMR/EHR systems (experience with Therapy Notes is an advantage).

• Exceptional phone handling and patient communication abilities.

• Strong organizational skills and the ability to multitask.

• High attention to detail and a professional demeanor.

• Capacity to work independently while maintaining confidentiality.

• Experience in customer service, appointment scheduling, or patient coordination (preferred).

• Background in healthcare scheduling or medical office support (preferred).

• Comfortable managing a high volume of patient inquiries.

• Must demonstrate proficiency in spoken and written English.

• Relevant work experience is required.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with the camera on when required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Receive world-class assistance for inquiries, guidance, contract matters, and client communications.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance your privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Gain access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Benefit from our proprietary training focused on communication, client management, productivity systems, and best practices, aimed at helping you become a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors can take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be authorized by your client. Paid time off is optional and contingent upon client offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.