Membership Manager

📋 Description

• Oversees the service operations of member organizations to ensure member satisfaction and meet strategic objectives.

• Manages the membership application process from initial intake to final decision.

• Develops and implements programs to engage current members while adhering to operational standards and policies for efficient service delivery.

• Monitors member performance and compliance with OPTN policies, bylaws, and regulatory requirements.

• Conducts regular reviews of member information to identify potential deficiencies or areas for enhancement.

• Evaluates membership applications and update requests for completeness, accuracy, and adherence to compliance standards.

• Prepares summaries of applications to support committees in reviewing membership requests.

• Performs both quantitative and qualitative analyses of member performance metrics and trends.

• Utilizes dashboards and other documentation to aid in compliance reviews, performance improvement initiatives, and policy enforcement activities.

• Responds promptly to inquiries from transplant centers, OPOs, and laboratories concerning membership applications, compliance issues, and policy-related questions.

• Maintains precise records of applications, reviews, and membership data within tracking systems.

⛳️ Requirements

• A bachelor’s degree is preferred in Policy, Business Administration, Healthcare, Customer Service, or a related discipline.

• A minimum of 6 years of experience in positions involving policy compliance, operational oversight, healthcare processes, or customer service.

• Strong skills in critical thinking, problem-solving, and data analysis.

• Proficient in Microsoft Office Suite, including SharePoint, Teams, and Excel.

• Experience with data-driven systems or databases is highly preferred.

• Exceptional written and verbal communication skills to effectively engage with members and stakeholders.

• High attention to detail, with the capability to manage multiple tasks concurrently and prioritize effectively.

• Experience in customer service is required.

• Must be eligible to obtain a Public Trust clearance.

🏝️ Benefits

• Comprehensive benefits and wellness packages.

• 401K plan with company matching.

• Competitive salary along with paid time off.

• Flexible work schedule to accommodate personal priorities both at work and home.

• A variety of paid time off options, including vacation, sick leave, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.

• 15 days of paid leave each calendar year for vacations, personal business, or illness, in addition to 10 paid holidays annually.