Membership Growth Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive the growth of patient enrollment and panels during physician transitions.

• Manage outreach strategies and engage patients across designated practices.

• Monitor conversion rates, funnel progression, and enrollment activities.

• Identify avenues to enhance outreach effectiveness and patient conversion.

• Act as a trusted resource for patients as they transition to membership care, communicating the benefits of the membership model with empathy, confidence, and clarity.

• Conduct patient outreach through phone calls, texts, emails, and in-person interactions while employing effective "nurture" techniques, ensuring necessary touchpoints without being intrusive.

• Thoughtfully and professionally address patient inquiries, concerns, and objections.

• Provide a high-touch, hospitality-focused patient experience.

• Work on-site within physician offices during active transition periods.

• Cultivate strong relationships with physicians and office staff.

• Assist in creating alignment, readiness, and enthusiasm within the practice.

• Reinforce patient messaging and transition workflows with office teams.

• Quickly identify friction points, communication gaps, or workflow challenges.

• Operate as an embedded field operator during the practice transitions.

• Rapidly surface operational risks, patient feedback, and insights related to transitions.

• Collaborate closely with other leaders involved in the transition process.

• Adapt workflows and engagement strategies based on the dynamics of physicians and office environments.

• Ensure transitions are executed with consistency and excellence.

• Capture recurring patient inquiries, objections, and feedback.

• Identify opportunities for enhancing workflows, communication, and conversion strategies.

• Actively contribute to the ongoing development of Monarch's transition playbooks and operating systems.

• Share insights and best practices with the Membership Growth Lead team.

⛳️ Requirements

• Over 3 years of experience in a relationship-driven, client-facing role within hospitality, healthcare, sales, or customer experience.

• Proven ability to establish trust throughout the sales process.

• Outstanding verbal and written communication skills.

• Strong emotional intelligence and interpersonal skills.

• Highly organized, capable of managing multiple priorities concurrently.

• Self-motivated with a strong sense of ownership and urgency.

• Comfortable working independently in dynamic environments.

• Proficient in utilizing various technologies and systems.

• Willingness to travel up to 50% of the time.

• Preferred: Experience in concierge medicine, women’s health, healthcare operations, luxury hospitality, customer success, patient engagement, or premium service settings.

• Preferred: Experience with membership enrollment, consultative sales, or relationship management.

• Preferred: Experience collaborating with physicians or medical practices.

• Preferred: Familiarity with CRM systems, outreach workflows, or pipeline management.

• Preferred: Passion for women’s health, preventive medicine, and personalized care.

🏝️ Benefits

• Competitive compensation.

• Performance incentives.

• Comprehensive benefits package.

• Opportunities for growth and advancement.