Membership Enrollment Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and promptly handle enrollment additions, updates, changes, reinstatements, terminations, and cancellations.

• Manage renewals and premium billing processes.

• Receive, investigate, and respond to incoming communications via calls, emails, and other channels.

• Provide assistance to employer groups, 834 vendors, brokers/consultants, Customer Service, Claims, Account Management, and Sales teams.

• Verify enrollment/membership status, records, inquiries, concerns, and database requests.

• Support high-volume annual Open Enrollment activities.

• Create and distribute membership-related documents, such as ID cards and certificates of coverage.

• Maintain communication with both internal and external customers.

• Offer clerical and technical support for enrolling members, membership vendors, brokers, consultants, and employer groups.

• Deliver customer service and guidance to both internal and external customers.

• Stay informed and meet divisional production, quality, and reliability standards.

• Execute other assigned responsibilities.

⛳️ Requirements

• High School diploma or equivalent is required.

• Minimum of two (2) years of college coursework (48 semester hours) or equivalent certification focused on general business, health plan administration, or medical-related fields.

• Alternatively, at least one (1) year of relevant office experience, such as claims administration, medical office work, or health insurance.

• Strong organizational and time management skills.

• Results-oriented with exceptional attention to detail.

• A primary focus on accuracy and outcomes.

• Proficient customer service skills.

• Excellent interpersonal abilities.

• Proficient keyboarding skills.

• Dependability and high integrity.

• Ability to maintain confidentiality.

• Strong problem-solving and issue resolution skills.

• Sound judgment and decision-making capabilities.

• Computer literacy with proficiency in Microsoft Office.

• Effective oral and written communication skills.

• Strong teamwork abilities.

• Capability to ensure the security and confidentiality of records and information.

• Compliance with segregation of duties guidelines.

🏝️ Benefits

• Tuition reimbursement program.

• Access to Club Blue, a complimentary onsite gym.

• Onsite restaurants, Green Leaf Grill and Green Leaf Grill Express, in Little Rock that encourage healthy eating.

• Incentives for wellness education and physical activity.

• An inclusive culture with employee connection activities.

• Opportunities for community volunteering.

• Participation in charity events, walks, runs, and support for schools and nonprofits.