Membership Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and promptly processes enrollment additions, updates, changes, reinstatements, and terminations for the designated product line.

• Collaborates closely with external customers such as employer groups, 834 vendors, and brokers/consultants, as well as internal teams including Underwriting, Account Management, Sales, Customer Service, and Claims staff to address inquiries and resolve issues.

• Provides assistance to employer groups, 834 vendors, brokers/consultants, Customer Service, Claims, Account Management, and/or Sales staff as needed.

• Verifies information related to enrollment/membership status, records, inquiries or concerns, and database requests.

• Facilitates and supports the high-volume Open Enrollment activities that occur annually.

• Creates and distributes documents related to membership, such as ID cards, Certificates of Coverage, and Certificates of Creditable Coverage.

• Maintains ongoing communication with both internal and external customers.

• Executes other assigned duties as necessary.

• Delivers exceptional customer service and guidance to both internal and external clients.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least two (2) years of college coursework (48 semester hours) or an equivalent certification focused on general business, health plan administration, or medical-related disciplines OR a minimum of one (1) year of relevant office experience (such as claims administration, medical office, health insurance, etc.).

• Strong organizational and time management abilities.

• Results-oriented with a keen attention to detail.

• Proficient in customer service.

• Excellent interpersonal skills.

• Competent keyboarding skills.

• Reliable and dependable.

• High level of integrity.

• Commitment to confidentiality.

• Effective problem-solving abilities.

• Capable of issue resolution.

• Sound judgment skills.

• Proficient computer literacy.

• Familiarity with Microsoft Office.

• Strong oral and written communication skills.

• Ability to work collaboratively in a team environment.

🏝️ Benefits

• Tuition reimbursement.

• Club Blue, a complimentary on-site gym to promote exercise.

• Green Leaf Grill and Green Leaf Grill Express, on-site dining options in Little Rock that encourage healthy eating.

• Incentives for wellness education and physical activity.