Member Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary point of contact for members, clients, or customers.

• Manage incoming and outgoing calls while also responding to text messages and emails.

• Oversee case work by accurately documenting interactions.

• Ensure an exceptional customer experience.

• Communicate in a clear, professional, and empathetic manner.

• Meet expectations regarding quality, productivity, and service levels.

• Work collaboratively with internal teams to address customer issues.

⛳️ Requirements

• High school diploma or equivalent is required.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication skills are essential.

• Excellent active listening abilities.

• Strong interpersonal skills and the ability to build relationships.

• Capacity to communicate in a clear, professional, and empathetic manner.

• High attention to detail and a strong commitment to accuracy.

• Ability to handle multiple tasks and priorities at once.

• Strong organizational and time-management capabilities.

• Ability to work independently as well as part of a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic skills in computer usage and data entry.

🏝️ Benefits

• Paid Training - typically lasts 1-2 weeks from 8:00am-5:00pm Mon-Fri (CST)

• Status - Full Time 40 hours, with benefits eligible on the 1st of the month after 60 days