Member Support Specialist

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Manage both incoming and outgoing phone calls with professionalism and efficiency.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within company databases.

• Accurately document all interactions in detail.

• Aim to resolve standard customer issues and inquiries at the first point of contact whenever feasible.

• Refer complex problems to the appropriate department when necessary.

• Adhere to established procedures, workflows, and compliance standards.

• Keep accurate records and ensure the integrity of data.

• Track open cases and follow up as required to guarantee timely resolutions.

• Achieve quality, productivity, and service-level goals.

• Collaborate with internal teams to address customer issues.

• Deliver a positive, empathetic, and professional experience for customers.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening capabilities.

• Strong skills in interpersonal relations and relationship building.

• Ability to communicate in a clear, professional, and empathetic manner.

• Keen attention to detail and a commitment to accuracy.

• Capability to handle multiple tasks and prioritize effectively.

• Strong organizational and time management skills.

• Ability to work both independently and collaboratively within a team.

• Proficient in CRM, case management, or customer support software.

• Basic computer skills and data-entry proficiency.

🏝️ Benefits

• Paid Training - generally lasting 1-2 weeks from 8:00 am to 5:00 pm, Monday to Friday (CST).

• Employment Status - Full-Time, 40 hours, with benefits available on the 1st of the month following 60 days of employment.