Member Support Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Professionally and efficiently manage both inbound and outbound phone calls.

• Address customer inquiries through text, email, and various other communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately and comprehensively document all interactions.

• Aim to resolve standard customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the appropriate team as needed.

• Adhere to established processes, workflows, and compliance standards.

• Ensure accurate record-keeping and maintain data integrity.

• Track open cases and follow up as necessary to guarantee timely resolution.

• Achieve quality, productivity, and service level goals.

• Work collaboratively with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional experience for customers.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication abilities.

• Exceptional active listening skills.

• Proficient in interpersonal skills and relationship building.

• Capability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a strong commitment to accuracy.

• Ability to juggle multiple tasks and priorities concurrently.

• Strong organizational and time management capabilities.

• Capacity to work both independently and collaboratively within a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data entry skills.

🏝️ Benefits

• Paid Training - typically lasts 1-2 weeks from 9:00am-6:00pm Mon-Fri (EST)

• Employment Status - Full Time, 40 hours; benefits eligible starting the 1st of the month after 60 days