Member Support Specialist

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage incoming and outgoing phone calls with professionalism and efficiency.

• Address customer inquiries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Aim to resolve routine customer issues and inquiries during the first contact when feasible.

• Refer complex problems to the appropriate team as needed.

• Adhere to established processes, workflows, and compliance regulations.

• Keep accurate records and ensure the integrity of data.

• Track open cases and follow up as required to guarantee timely resolutions.

• Achieve quality, productivity, and service-level standards.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or its equivalent.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication abilities.

• Excellent active listening skills.

• Strong interpersonal skills and the ability to build relationships.

• Capable of communicating clearly, professionally, and with empathy.

• High attention to detail and a commitment to accuracy.

• Ability to handle multiple tasks and priorities at the same time.

• Strong organizational and time-management skills.

• Ability to work independently as well as part of a team.

• Proficiency with CRM, case management, or customer support software.

• Basic computer and data-entry skills.

🏝️ Benefits

• Paid Training - typically lasting 1-2 weeks from 8:00 am to 5:00 pm, Monday to Friday (CST).

• Status - Full Time, 40 hours, with benefits eligibility starting on the 1st of the month after 60 days.