Member Support Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Manage both inbound and outbound calls, text messages, and emails.

• Oversee case work and accurately document interactions.

• Ensure a positive experience for customers.

• Resolve standard customer inquiries and issues at the first point of contact whenever feasible.

• Forward complex issues to the appropriate team when necessary.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and guarantee data integrity.

• Track open cases and follow up as needed to ensure timely resolutions.

• Work collaboratively with internal teams to address customer concerns.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication skills.

• Exceptional active listening capabilities.

• Strong interpersonal skills and the ability to build relationships.

• Capacity to communicate clearly, professionally, and empathetically.

• Keen attention to detail and a commitment to accuracy.

• Ability to handle multiple tasks and priorities at the same time.

• Strong organizational and time-management abilities.

• Capability to work independently as well as collaboratively within a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer skills and data-entry competence.

🏝️ Benefits

• Paid Training - typically lasting 1-2 weeks from 9:00am to 6:00pm, Monday to Friday (EST).

• Benefit eligibility starts on the 1st of the month following 60 days of employment.