Member Services Representative I

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver front-line customer assistance to members, providers, and stakeholders.

• Address a high volume of incoming calls regarding benefits, services, and provider access.

• Supply precise information to aid members in understanding the services available and making informed choices.

• Direct callers to the relevant departments, providers, or resources based on their identified needs.

• Resolve standard issues and complaints within established guidelines.

• Accurately document call details, inquiries, and outcomes within the set time frames.

• Adhere to established call center procedures and service standards.

⛳️ Requirements

• High School Diploma or GED.

• At least one (1) year of experience in call center, member services, or customer service; OR a comparable combination of education and experience.

• Must possess a valid driver’s license.

• Must reside in North Carolina.

• Must be willing to travel within the designated catchment area as needed.

• Preferred: One (1) year of experience in mental health, substance abuse, and developmental disabilities.

• All candidates are required to pass a drug test as a condition of employment.

🏝️ Benefits

• Competitive benefits package.

• Work-from-home options available for most roles.

• Flexible work schedules subject to management approval.

• Health insurance with no premium for employee coverage.

• Flexible Spending Accounts.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k with a 5% employer match and immediate vesting.

• Qualifying employer for Public Service Loan Forgiveness (PSLF).

• Quarterly stipend for remote work supplies.