Member Services Representative

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Must possess exceptional organizational skills, professionalism, and a proactive attitude.

• A collaborative team player who adapts quickly, pays great attention to detail, and operates effectively with minimal oversight.

• Accountable for the daily management of dues growth across all signature clubs.

• Exhibits strong customer service abilities while making outbound calls and handling inbound inquiries from customers.

• Negotiates account resolutions and accurately records actions in the collection systems, ensuring adherence to company performance and productivity standards.

• Keeps customer contact information current in the collections systems.

• May assist in supporting other teams to promote collaboration within the department.

• Escalates issues and provides assistance to team members with calls as necessary.

• Acts as a resource or subject matter expert and may offer training to colleagues.

• May need to reach out to customers externally and could engage in advanced loss prevention tasks (e.g., skip tracing, field chasing, account settlement) or administrative duties.

• Reviews the Month to Date (MTD) reports provided by the clubs for accuracy.

• Conducts daily assessments of ABC for previous day's dues collections and all club entries.

• Processes refunds from ABC and Point of Sale (POS).

• Investigates all refunds from the clubs to ensure accuracy.

• Oversees third-party collections and manages all necessary communication with the clubs from Swift.

• Functions as the liaison between ABC and the Club Operations Managers.

• Provides timely, responsive, and courteous communication for all member inquiries, questions, concerns, and needs.

⛳️ Requirements

• Proficient in Microsoft Office Suite.

• Excellent phone and communication abilities.

• Strong time management skills, capable of handling multiple tasks efficiently.

• Outstanding follow-through and meticulous documentation capabilities.

• Keen attention to detail with the capacity to multi-task and meet deadlines independently.

• Strong problem-solving, research, resolution, and data analysis skills.

• Must adhere to designated meal and rest break periods, and clock in and out for all scheduled shifts.

• High School diploma or GED is required.

• A 4-year college degree is preferred.

• 1-4 years of experience in an administrative role.

• Proficiency in Microsoft Office is essential.

• Previous experience in collecting dues is preferred.

• An Associate’s or Bachelor’s Degree is preferred.

• While performing the responsibilities of this position, the employee is frequently required to sit or stand for up to 8 hours, and occasionally sits, walks, kneels, and reaches with hands and arms.

• Occasionally required to lift and/or move items weighing up to 10 lbs.

🏝️ Benefits

• Complimentary Membership.

• Employee Discount.

• Paid Time Off.

• Health Benefits for Full-Time Employees.