Member Services Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Overseeing the Group Account Billing program and driving its growth, with an emphasis on enhancing its value proposition, boosting adoption rates among radiology practices, and optimizing operational efficiency.

• Accountable for all facets of group billing operations, including managing facility rosters, coordinating yearly invoicing, processing and tracking payments, and analyzing participation trends.

• Identify and execute strategies to improve and expand the program, focusing on process redesign, automation, and enhanced reporting/insights.

• Examine group account data to reveal trends, potential gaps, and opportunities for increased engagement and revenue enhancement.

• Collaborate with cross-functional teams (IT, Member Services, Marketing, etc.) to enhance system integrations (e.g., Salesforce/Nimble) and optimize the overall group billing experience.

• Deliver ongoing, focused customer support regarding billing, account management, and product usage to ensure a high-quality experience for group accounts.

• Address customer inquiries via phone and Freshdesk in accordance with team standards.

• Accurately process member payments and assist in payment-related activities in a timely manner.

• Support the processing of membership applications, including time-sensitive Members-in-Training (MIT) submissions, while collaborating on workflow enhancements.

• Maintain, audit, and cleanse customer and membership data to guarantee accuracy, consistency, and integrity across all systems.

⛳️ Requirements

• 12 years of relevant experience.

• Experience specifically in billing operations within a member-facing environment.

• Some higher education is required.

• An Associate's or Bachelor's degree is preferred.

• Proficient in data analysis, particularly in interpreting trends and identifying areas for improvement.

• Exceptional professional communication skills (both verbal and written) are essential.

• Ability to manage member inquiries effectively and ensure a positive experience.

• Technical expertise in billing systems, CRM tools, and MS Office is necessary.

• Experience with Salesforce/Nimble and/or Freshdesk is an advantage.

• Capability to work under multiple deadlines while prioritizing tasks effectively.

• Outstanding time management skills, attention to detail, and organizational abilities are required.

🏝️ Benefits

• Defined contribution pension plan.

• 403(b).

• Generous paid time off package.

• Insurance plans with leading providers.

• Flexible spending options.

• Tuition reimbursement.

• Training opportunities.

• Wellness reimbursement.