Member Services Advocate

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Demonstrate and further develop a comprehensive and proven understanding of all AAA Life products and the processes involved in serving our members.

• Responsible for addressing member inquiries and providing solutions to issues that may require escalation.

• Display strong communication and collaborative skills, confidently conveying information to members.

• Consistently utilize our brand and commitment to fostering a positive member experience.

• Transfer and/or redirect members to appropriate AAA Life Insurance departments and contacts as needed.

• Perform additional duties as assigned.

⛳️ Requirements

• High School diploma is required; some college coursework is preferred.

• A minimum of 2 years’ experience in a customer service role is required.

• Must be adaptable with personal schedules and willing to work overtime and weekends as needed by the business.

• Insurance or call center experience is preferred.

• Basic understanding and familiarity with life insurance company operations, policies, procedures, and various insurance products is preferred.

• Ability to perform accurate mathematical calculations (addition, subtraction, multiplication, and division).

• Previous experience in navigating and operating multiple computer applications and telephone technologies is desired.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development