Member Service Associate

This is a fully remote position, open to applicants in Maine.

📋 Description

• Assisting Members of Community Health Options by accurately responding to inquiries via phone, mail, and/or email.

• Addressing issues consistently with an efficient, empathetic, positive, and customer-centric approach.

• Ensuring comprehensive first call resolution for Members through outstanding customer service.

• Offering navigational assistance for Community Health Options health insurance processes and online systems.

• Supporting healthcare providers, insurance agents, and brokers with a customer-focused model.

• Building and nurturing strong working relationships with all clients while adopting a proactive, problem-solving mindset.

⛳️ Requirements

• Strong dedication to delivering high-quality customer service.

• Prior experience in a health insurance or healthcare setting is preferred.

• At least one year of practical work experience in a call center or similar customer service environment.

• High school diploma, general education degree, or equivalent qualification.

• Capable of analyzing and interpreting verbal and written instructions.

• Proficient in presenting information clearly and concisely.

• Ability to type quickly, efficiently, and accurately.

• Skilled in multi-tasking across various computer systems and screens, with strong organizational and time management abilities.

• Openness to incorporating feedback for professional growth.

• Must thrive in a fast-paced environment and be adaptable to change.

• Excellent verbal and written communication skills.

• Ability to collaborate effectively as part of a goal-oriented team.

• Familiarity with Microsoft Office products.

🏝️ Benefits

• $1,000 completion bonus.

• Community Health Options supplies the necessary equipment.

• Weekends and major holidays off.