Member & Provider Care Specialist

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Manage inbound and outbound calls, secure messages, and/or email communications with members or providers.

• Oversee queue work and assigned caseload through effective dashboard management.

• Identify, investigate, and resolve issues within established SLAs.

• Collaborate with colleagues, Experts, and Leads to pinpoint trends and obstacles.

• Seamlessly utilize internal tools and resources.

• Communicate findings and resolutions effectively with providers and internal departments.

• Assist Member and Provider Services Representatives with complex issues, workflows, and training.

• Report updates or inaccuracies in the internal knowledge management system for Member and Provider Services.

• Work in partnership with production teams across the LifeCycles to enhance the member and provider experience.

• Adhere to all relevant laws and regulations.

• Perform other duties as assigned.

⛳️ Requirements

• A minimum of 1 year of experience in customer support, healthcare, tech, or a related field.

• Proven experience in a fast-paced environment.

• At least 6 months of experience in member and customer service.

• Over 1 year of experience handling escalations in a customer service setting.

🏝️ Benefits

• Employee benefits.

• Monthly vacation accrual at a rate of 15 days per year.